Our Terms & Conditions
Venue Booking
Definitions
Client means a person who instructs Crème to find a venue for an event.
Event may mean a meeting, training programme, roadshow, or conference but this list is non-exhaustive.
In writing means delivery by fax, email or first-class post.
Proposal means a summary of packages and prices including a list of suitable venues available to hold the Event.
Services mean researching, arranging, and assisting with the booking of a venue for the event.
Venue means the venue chosen by the client from the proposal.
Application
These terms and conditions shall apply to the provision of all services between Crème and the client. The client's acceptance of a proposal in writing constitutes an instruction to Crème to commence providing the services and an acceptance of these terms and conditions.
Duration
The provision of services will cease once the services detailed in the proposal have been completed or, if before, upon either party giving reasonable notice of termination.
Venue Booking Procedure
Crème assess the clients venue requirements and provide the client with a proposal. Crème will negotiate rates of hire and commission rates at each of the proposed venues on behalf of the client.
The client will confirm which package they would like from the proposal for their event in writing and Crème will complete a confirmation form and forward a copy to the chosen venue ('the venue').
The venue will issue a contract detailing their terms and conditions of hire to the Client directly. The terms of the contract can be negotiated by the client themselves directly with the venue but in the main Crème will negotiate on their behalf. However, Crème is not a party to this contract and all contracts for hire are made between the client and the Venue only.
In the unlikely situation a venue proposed by Crème is booked direct or through another 3rd party Crème reserve the right to invoice the client an administration fee charged at an hourly rate based on the time taken by Crème to source, propose, and confirm such bookings together with any unavoidable costs already incurred.
Consecutive Events
All repeat events must be confirmed through Crème when using the same venue for a minimum of 2 consecutive years. Crème is entitled to receive a commission from the venues directly for these events regardless of whether the event is booked direct, through Crème or through another 3rd party. In the unlikely situation whereby, a venue does not pay the said commission Crème reserve the right to invoice the client for loss of commission.
Payment
Crème will not charge the client for the venue finding or booking procedure providing the event takes place at the venue confirmed by Crème. Crème receive a fixed commission fee directly from the venues. Crème will invoice the venue once the event has occurred for this commission fee.
The client must make payment with the venue direct, and details of any payment arrangements will be found in the contract of hire between the client and the venue.
Where requested in writing Crème will agree to act as an intermediary and facilitate payment. On these occasions Crème will invoice the client and the client should pay Crème directly. Crème will deduct their commission fee before forwarding the payment to the venue.
Amendment and Cancellation
Where the client cancels an event and cancellation charges are paid to the venue Crème is entitled to a percentage of these charges. The amount will be calculated using the agreed commission percentage but instead of against the full amount it would be against the cancellation charges received.
Where the Client cancels an event which has been confirmed but not contracted Crème reserve the right to invoice the Client an administration fee charged at an hourly rate based on the time taken by Crème to source, propose and confirm such bookings together with any unavoidable costs already incurred.
Client Responsibilities
It is the client's responsibility to check and ensure that all booking details are accurate and correct. This includes ensuring that the contract for hire does not conflict with any of Crème terms and conditions. Crème accepts no liability for any discrepancies discovered after the booking confirmation.
The client must provide to Crème access to, and use of, all information, data and documentation reasonably required by Crème for the proper performance of the Services.
Confidentiality
Crème shall treat all personal and business information supplied by the client as confidential and in accordance with the Data Protection Act 1998. By instructing Crème to find a venue the client consents to the disclosure of information by Crème to the Venue.
Warranty
Crème aim is to provide services using reasonable care. Crème provides no warranty that any result or objective can be or will be achieved or by a given date.
Liability
If Crème shall recommend, liaise with and/or supervise third parties whilst supplying the services Crème shall have no liability for any deficiencies in any goods supplied or work done or damage caused by any third party, unless those deficiencies or that damage are directly caused by the Crème negligence.
Crème shall not be liable for any act of the venue which leads to any loss including consequential or indirect loss suffered by the client, such as, loss of earnings, loss of time, and loss of business or goodwill.
Crème total liability in contract, tort, misrepresentation, restitution arising in connection with the performance of the Services shall be limited to the amount of commission received.
Force Majeure
Crème do not accept liability for any loss, damage, costs or expenses where the performance or prompt performance of their obligations is prevented or affected by reason of Force Majeure. Force Majeure means any event which Crème or the supplier of the service could not, even with all reasonable care, foresee or avoid such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
Communications
Post: Crème
The Old Dairy Barn, 12 Caxton End, Eltisley, Cambridgeshire PE19 6TJ
Email: katie@cremeevents.com
Telephone: +44 (0)1480 220220
Notices should be sent by first class post to the address above and will deemed to have been received on the second business day after posting.
Rights of third parties
Only the client shall have any rights under these terms and conditions.
Disputes
If the client is unhappy with the Services provided by Crème they should refer any problems or issues to Crème at the address above. In the event of any court, action proceedings must be issued within the courts of England and Wales. These terms and conditions are governed by and construed in accordance with the law of England and Wales.